William Garner shares his letter to Bumble Bee Seafoods. His daughter, Tripsy South, posted an article about former president and CEO Chris Lischewski.
19 May 2018
Dear Bumbling Bees,
First, the format and style of the email response I received was in TWO different fonts and sizes, one passage clearly cut and pasted. Heck, I coulda read those headlines on mainstream media.
How lazy can a consumer-affairs rep be when responding to a former customer? Very, it appears. At least send out an email with impressive continuity that reflects the high quality and integrity of your company. The response I received communicates the very shabby standards of Bumble Bee.
My goodness, your response was that of a 12 year old’s. Who runs the Consumer Affairs department over there, and who’s in charge of quality control? I suggest you hire my daughter to double-check all your corporate communications, because your responses suggest you guys need a lot of professional help.
Second, the tone and color of the response was cold: Bumble Bee acts as if Chris Lischewski wasn’t even an important part of the company (since 1999), and that his departure is no big deal. Business will carry on: meet the new boss, same as the old boss. I sent my initial email as a red herring, no pun intended, and received just the response I expected.
Humans (that would include consumers, just so you know) matter little to Bumble Bee, and it shows. Your most important entity, consumers, was relegated to the bottom of the list, right down there with its own employees:
“Bumble Bee Seafoods corporate social responsibility program also reaches beyond fisheries and across all aspects of our business, encompassing operations, packaging, supply chain, consumers, communities, and employees.”
Your arrogance will be your undoing, methinks.
Third, your corporate culture is disgusting and you all should be ashamed. If it were up to me, I’d shutter Bumble Bee and the entire tuna industry. Just so all you corporate whores don’t lose jobs, I’d enlist each of you in the US Army, put you on permanent detail digging ditches. At night. In the cold, lonely rain. In Siberia. Don’t worry, I’d place you all in your own private gulag so you don’t get too lonely.
Bumble Bee and its “competitors” (read: conspirators) have lost my business forever. I believe my daughter, Tripsy South, is preparing an article on Bumble Bee for LinkedIn Pulse magazine, including the contents of our public emails and my additional thoughts, ideas and suggestions.
Here it is: https://www.linkedin.com/pulse/anatomy-bumbling-bee-chris-lischewski-how-corporate-arrogance-south
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